Calm in a Crisis: Unveiling the Secrets of Incident Command Management

David Coles, an incident management expert at TikTok, will share insights from his diverse career and share what it takes to succeed in this critical industry. Pulling from his ample experience in the military, banking, and technology sectors, David will focus on demystifying incident command management, emphasising its teachability and the value of winding career paths. Attendees will leave with actionable strategies to enhance their professional journey in incident management and response.

Key Takeaways:

• Incident command management is difficult and complex, but it's a teachable skill. You can learn how to do this and join this field.
• Career paths aren't always linear, but having a wealth of varied experience makes you a stronger candidate, especially in a field like strategic incident response.
• The cybersecurity field as a whole, and strategic response in particular, are team sports. If you want to improve strategic response at your organisation, focus on building and upskilling better teams.
• In addition to better teams, effective and efficient processes are what define a successful organisation.
• Take care of yourself along the way. Avoid burnout by focusing on your personal wellness.